ABOUT US

1. WHO ARE WE?

Please visit our About page where you will find most of the information about us. Feel free to personally contact us for further information.

2. WHERE ARE YOU LOCATED?

Please see our contact information details

SHIPPING & RETURNS

1. HOW MUCH TIME DO I HAVE IF I WISH TO RETURN AN ITEM AND HOW MUCH TIME UNTIL I GET THE REFUND?

Answer:

Our return policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (outer and inner protections).

Please do not send your purchase back before we have reviewed your return case. In most cases, courier companies such as Fedex only requires pictures of the damaged package and item to close a damage claim in our favor. Most other times courier will have to inspect the package or return item for analysis. We strive to close damage claims within 7 days after receiving your claim, except for cases when we require the inspection or return to take place.

There are certain situations where only partial refunds are granted (if applicable):
* High value orders over 2000 EUR (approximately 2250 USD) and oversized items over 70kg/154lbs or 150cm/59in in length that are shipped on a pallet/wooden crating. These shipments always include shipping premium insurance category “A” and surveyor appointed by insurance must appraise loss of value.
* Customized items (including any bespoke customization such as material, color, size or form).
* Book with obvious signs of use.
* CD or DVD that has been opened.
* Any item that is returned more than 14 days after delivery.

For more information, please visit our Terms & Conditions

2. HOW MUCH PERCENTAGE OF MY PURCHASE IS REFUNDABLE?

Answer:
Under certain conditions, Binthus Design will refund the purchase amount partially or totally. The next Q&A try to answer related questions.

3. WHAT IS YOUR RETURN AND REFUND POLICY?

Answer:

Our return policy lasts 14 days. If 14 days have gone by since the delivery of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (outer and inner protections).

Please do not send your purchase back before we have reviewed your return case. In most cases, courier companies such as Fedex only requires pictures of the damaged package and item to close a damage claim in our favor. Most other times courier will have to inspect the package or return item for analysis. We strive to close damage claims within 7 days after receiving your claim, except for cases when we require the inspection or return to take place.

There are certain situations where only partial refunds are granted (if applicable):
* High value orders over 2000 EUR (approximately 2250 USD) and oversized items over 70kg/154lbs or 150cm/59in in length that are shipped on a pallet/wooden crating. These shipments always include shipping premium insurance category “A” and surveyor appointed by insurance must appraise loss of value.
* Customized items (including any bespoke customization such as material, color, size or form).
* Book with obvious signs of use.
* CD or DVD that has been opened.
* Any item that is returned more than 14 days after delivery.

For more information, please visit our Terms & Conditions

4. WHO PAYS FOR RESHIPPING COSTS ON AN EXCHANGE?

Answer:
We accept exchanges within the 14 days policy. Shipping costs are paid by receiver, except for items sent as “Free Shipping” for which receiver only pays for return cost.

Additionally, if your order is eligible for a full refund, we can also offer a replacement completely free of charge. If you need to exchange it for the same item, send us an email to contact@binthusdesign.com in order to confirm stock availability.

5. ANY EXPRESS DELIVERY SERVICES?

Answer:
Most items in stock can ship overnight within the European Union, 4 to 7 business days for express International orders depending on location. This service incurr in an additional shipping charge.
Please contact us for a ship quote at contact@binthusdesign.com

6. DO YOU PROVIDE WHITE GLOVE DELIVERY?

Answer:
White glove service is available for an additional charge.Binthus Design’s white glove delivery service will bring your order to the installation place, unpack it, remove packaging materials, inspect, arrange and install. Call customer service at 00905366795833 or email us at contact@binthusdesign.com for a quote.

7. WHAT IS YOUR STANDARD DELIVERY TIME?

Answer:
In-stock items – We ship the product directly from our warehouse. Most items ship with UPS,Fedex or any other carrier companies and will arrive within 7 to 14 business days from the order date.

Express Delivery (1-3 business days) – For an additional charge we can ship most in-stock items overnight within the European Union, 1-3 business days for International orders depending on location. Please contact us for a ship quote at contact@binthusdesign.com

Made to order items – Delivery usually takes 2 to 4 weeks depending on the item (more information on the product page). As soon as the product is manufactured, the package item ships directly to you or go through our warehouse in order to optimize shipping cost.

Backorder items – You will be notified at all times by e-mail if your item(s) is backordered for manufacturing and we are unable to meet the expected delivery time. Please feel free to contact us in case you would like to know the status of your order or cancel it.

8. WHAT ARE THE TRANSPORTATION COST TO DELIVER IN MY REGION?

Answer:
Please contact us if you would like to have an exact quotation. Shipping cost calculator for items added to cart is available on product pages.
Standard transportation fee will be calculated and added to the subtotal amount at checkout.

9. WHAT ARE THE DUTIES APPLICABLE IN MY REGION?

Answer:

Worldwide:
Binthus Design strives to ship with international couriers Delivered Duty Paid (DDP) (0% duty for the receiver) as the best business practice. This is not possible for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.

USA:
Orders are Delivered Duty Paid (DDP) (0% duty for the receiver) except for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. n case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.
According to the Trade Facilitation and Enforcement Act of 2015, import duty is only applicable to merchandise over $800 USD. When the value exceeds that sum, import duty could be between 0%-10% depending on the type of merchandise.
Artificial stone sculptures commodity: 0% duty in USA
Other commodities: please contact us for more information.

Australia:
Orders are Delivered Duty Paid (DDP) (0% duty for the receiver) except for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating.n case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.
Additionally, no duties or taxes are applied to orders under 1000 AUD. For more information, visit the website of the Australian Border Force about online purchases: https://www.abf.gov.au/buying-online/buying-online.

European Union:
Our company pay taxes in the European Union, therefore no duties apply inside the customs union and VAT is included in all our prices.

PAYMENT

1. ARE TAXES INCLUDED IN THE PRICE?

Answer:

Worldwide:
Binthus Design strives to ship with international couriers Delivered Duty Paid (DDP) (0% duty for the receiver) as the best business practice. This is not possible for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.

USA:
Orders are Delivered Duty Paid (DDP) (0% duty for the receiver) except for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.
According to the Trade Facilitation and Enforcement Act of 2015, import duty is only applicable to merchandise over $800 USD. When the value exceeds that sum, import duty could be between 0%-10% depending on the type of merchandise.
Artificial stone sculptures commodity: 0% duty in USA
Other commodities: please contact us for more information.

Australia:
Orders are Delivered Duty Paid (DDP) (0% duty for the receiver) except for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.
Additionally, no duties or taxes are applied to orders under 1000 AUD. For more information, visit the website of the Australian Border Force about online purchases: https://www.abf.gov.au/buying-online/buying-online.

European Union:
Our company pay taxes in the European Union, therefore no duties apply inside the customs union and VAT is included in all our prices.

2. WHAT TAXES OR IMPORT DUTIES ARE APPLICABLE FOR MY REGION?

Worldwide:
Binthus Design strives to ship with international couriers Delivered Duty Paid (DDP) (0% duty for the receiver) as the best business practice. This is not possible for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.

USA:
Orders are Delivered Duty Paid (DDP) (0% duty for the receiver) except for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.
According to the Trade Facilitation and Enforcement Act of 2015, import duty is only applicable to merchandise over $800 USD. When the value exceeds that sum, import duty could be between 0%-10% depending on the type of merchandise.
Artificial stone sculptures commodity: 0% duty in USA
Other commodities: please contact us for more information.

Australia:
Orders are Delivered Duty Paid (DDP) (0% duty for the receiver) except for oversized items over 70kg/154lbs or 150cm/59in in length, which are not accepted by couriers and are shipped on a pallet/wooden crating. In case your order is not eligible for DDP service we will place the order on backorder and contact you for approval. In some cases we can agree to refund the duties applied after importation.
Additionally, no duties or taxes are applied to orders under 1000 AUD. For more information, visit the website of the Australian Border Force about online purchases: https://www.abf.gov.au/buying-online/buying-online.

European Union:
Our company pay taxes in the European Union, therefore no duties apply inside the customs union and VAT is included in all our prices.

3. DO YOU OFFER ANY TYPE OF PAYMENT PLANS?

Answer:

We currently do not offer any payment plans for retail transactions.

4. HOW CAN I PURCHASE BY BANK TRANSFER?

Answer:

Please follow the checkout process and choose manual payment – bank transfer. Shortly payment instructions will follow by email once the transaction is approved. Please note that every transaction is screened and pre-approved for security reasons.

PRODUCTS DETAILS

1. DO YOU CUSTOMIZE ANY PRODUCTS FOR INDIVIDUAL CUSTOMERS?

Due to the fact that most of our items are 100% handmade, many of them can be completely customized. Please feel free to contact us with your proposal. In some cases we can find products or customizations that we considered out of our product offering but we have the right supplier to source from. If there is an item that you are interested in, feel free to share your ideas with us: contact@binthusdesign.com

We will definitely take your idea into consideration, and we will notify you promptly.
Customizations are subject to our Terms & Conditions

2. WHERE DO YOU SOURCE PRODUCTS FROM?

We use a wide variety of sources and countries due to the specialty of the products. From traditional artisan workshops to high tech art creation companies. Most of our products are handmade completely or partially, and the majority are 100% made in Europe and Turkey

3. DO YOU OFFER DIFFERENT SIZES THAN WHAT IS OFFERED ON THE ONLINE STORE?

Due to the fact that most of our products are handmade completely or partially, we are able to meet different product sizes as required. Please feel free to contact us with your request.

4. HOW DO I CARE FOR MY OUTDOOR PRODUCTS?

We will always provide instructions for the care of our products. Please feel free to contact us if you need care instructions.

B2B PARTNERSHIPS

1. HOW CAN I START A B2B PARTNERSHIP WITH BINTHUS DESIGN?

Answer:
If you are interested in starting a business-to-business partnership with us, please send us an email to contact@binthusdesign.com providing the following information:

– Product line of interest
– Name of company
– Address of company
– VAT identification number, tax ID or any company identification number applicable in your country.
– Contact person
– Phone number
– Email address.

Once we receive your information, and it is approved, we will contact you either by phone or email to provide B2B pricing.

2. WHAT KINDS OF B2B PARTNERSHIPS DO YOU HAVE?

Answer:
We are open to start a business-to-business partnership with a wide range of businesses, such as

– Retail Resellers (Brick & Mortar / Online)
– Interior Designers
– Wholesalers
– Small Businesses
– Custom Projects
– Volume Purchasers
– Non-profit, Governmental, Associations and Cultural Organizations
– Custom Statuary and Customized Designs

If you have questions please contact us at: contact@binthusdesign.com or call 00905366795833

3. DO YOU FRANCHISE?

Answer:

At the moment we do not offer franchise program, but if you would like to be considered for a future opportunity, please let us know your interest at contact@binthusdesign.com

SECURITY

1. HOW DO I KNOW IF A WEBSITE IS SECURE?

Answer:

When shopping online, there are 3 factors to take into consideration:

1. The data you send is strongly encrypted by SSL (Secure Sockets Layer). Our system will not let you complete the checkout process, if your browser does not support secure transactions.
2. The site you are shopping from is the original store. Our url is ‘binthusdesign.com’. Please note that during the checkout you might be redirected to a payment gateway like ‘IYZICO’ or ‘paypal.com’ or ‘transferwise.com’ depending on the payment method of choice.
3. Your credit card and personal information is protected and well handled. Our platform WordPress employs extra firewalls to ensure your data is secured and constantly erases the unnecessary data for a major protection.

2. IS MY CREDIT CARD INFORMATION SECURE?

In order to ensure the security of your transactions we have partnered with PAYPAL,TRANSFERWISE,IYZICO to offer an online platform that complies with the highest level of PCI (Payment Card Industry) standards. Additionally, PAYPAL,TRANSFERWISE,IYZICO employs extra firewalls for all our customer databases.

At Binthus Desgin we use the SSL Web Server Certificate provided by PAYPAL,TRANSFERWISE,IYZICO This ensures that your information sent to our web server is encrypted and scrambled, making it secure.